Charlotte Heather Evans is a leading voice at the intersection of artificial intelligence, skills-based learning, and workforce transformation. As Director of Global Customer Advocacy at Coursera for Business, she works closely with global enterprises to help them leverage AI-powered learning and Generative AI enablement to build future-ready teams and deliver measurable business outcomes.
With deep experience across enterprise learning, higher education, and emerging technologies, Charlotte advises organizations on moving beyond traditional training models to adopt skills-first, data-driven learning strategies. Her work focuses on embedding AI into workforce development in practical, scalable ways that drive productivity, adaptability, and long-term growth.
At Coursera, Charlotte plays a pivotal role in shaping how organizations approach Generative AI learning at scale, highlighting customer success stories that demonstrate real-world impact across industries. She collaborates cross-functionally with sales, marketing, and product teams to strengthen customer advocacy, accelerate adoption, and influence the future of enterprise learning.
A frequent keynote speaker and industry thought leader, she has represented Coursera at global forums including Gartner ReimagineHR, ATD Conference, Coursera Connect, People Matters, HR Tech Thailand, and Economic Times HRWorld Future Skills Conference, where she consistently champions AI literacy, skills-based organizations, and the evolving future of work.
She is passionate about using AI and education as powerful enablers of opportunity, helping organizations and individuals thrive in an increasingly AI-driven world.